Shipping & Returns
This policy applies to all products purchased through The Skin & Beauty Co.
Order Processing
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Orders are processed within 1–3 business days.
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You will receive a confirmation email once your order has been dispatched.
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Processing times may vary during busy periods or promotions.
Shipping Within New Zealand
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All orders are shipped via tracked courier.
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Estimated delivery time is 2–5 business days depending on your location.
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The Skin & Beauty Co. is not responsible for courier delays or external disruptions.
Shipping Fees
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Shipping costs are calculated at checkout.
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Free shipping may apply during promotional periods.
Order Tracking
A tracking link will be emailed once your order has been dispatched.
Returns & Exchanges
For hygiene and safety reasons, The Skin & Beauty Co. cannot accept returns on opened or used skincare products. Returns may be accepted if:
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The item is unused, unopened, and in original condition
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You contact us within 7 days of receiving your order
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The product is faulty or damaged upon arrival
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with clear photos of the item and packaging.
Skin Reactions
If you experience a reaction, discontinue use immediately and contact us. Assessments are handled on a case‑by‑case basis.
Refunds
Refunds are issued once the returned item is received and inspected. Shipping fees are non‑refundable unless the item was faulty.
Contact
For shipping or return enquiries, contact: skinandbeauty@outlook.co.nz