Shipping & Returns

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This policy applies to all products purchased through The Skin & Beauty Co.

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Order Processing

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• Orders are processed within 1–3 business days.

• You will receive a confirmation email once your order has been dispatched.

• Processing times may vary during busy periods or promotions.

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Shipping Within New Zealand

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• All orders are shipped via tracked courier with free NZ shipping.

• Estimated delivery time is 2–5 business days depending on your location.

• The Skin & Beauty Co. is not responsible for courier delays or external disruptions.

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Shipping Fees

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• We currently ship within New Zealand only, and all orders include free tracked shipping.

• No additional shipping fees apply.

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Order Tracking

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A tracking link will be emailed once your order has been dispatched.

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Returns & Exchanges

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For hygiene and safety reasons, The Skin & Beauty Co. cannot accept returns on opened or used skincare products. Returns may be accepted if:

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• The item is unused, unopened, and in original condition

• You contact us within 7 days of receiving your order

• The product is faulty or damaged upon arrival

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Damaged or Incorrect Items

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If your order arrives damaged or incorrect, contact us within 48 hours with clear photos of the item and packaging.

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Skin Reactions

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If you experience a reaction, discontinue use immediately and contact us. Assessments are handled on a case‑by‑case basis.

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Refunds

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Refunds are issued once the returned item is received and inspected. Shipping fees are non‑refundable unless the item was faulty.

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Contact

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For shipping or return enquiries, contact: skinandbeauty@outlook.co.nz